Waiting for refund

Order 26073 I placed an order 14 October 2021 for an in stock pain management device. I got an automated response that if my order was not fulfilled in twenty (20!!! remember this was indicated as in stock) I should contact PC Link computers. I did contact them after the 20 days. Automated response again. I followed-up again after 7 more days and got this message 'Kindly note that the supplier keeps on moving the ETA Therefore we will be processing a refund for the stock I do apologize for the inconvenience caused'. Today marks day 14 and counting; the refund would have happened in 10-14 working days. Reading the other reviews, I suppose I should feel lucky that they actually responded!!