Terrible, terrible service!!

On Thursday the 13th I sent an e-mail to their support to find out if the item I wanted is available to collect in Midrand (like they ask you to do on their website) , I only got a confirmation response on the 18th (by now I had called on Monday because I couldn't wait for the response anymore) to find out. I placed the order Tuesday morning for an item that I need before the weekend, again opting to collect because I figured that would be quicker as they said same day to collect. Payed via instant EFT, again because they said they will process the order when the payment reflects on their side. I expected some kind of response by the next day at the latest. I received an invoice in Wednesday but no collection info. So I tried calling for the whole day but could not get through, with a message saying they are busy and to leave a message. Tried again Thursday, same thing until I left a message. No one got back to me. I decided to try calling first thing Friday, I got through and was told that I entered my e-mail address incorrectly (remember they sent me an invoice Wednesday via e-mail, so clearly they have my e-mail address, he mumbles something I didn't understand) So anyway he tells me the item is in Midrand and I can go collect and he gives me my reference number and the address for collection.

I go there and the guy can't find the order. After waiting for about 10 minutes he comes back and tells me the item is at PC Link in Florida and at which point I almost died.

This is now 11:30 on Friday. I call PC Link and get a recording that they are closed and are opening on the 7th of January.

Now I must rush around and look for this thing.

And I must now ask for a refund, which I don't foresee will be a pleasant experience.

Never again!!