TERRIBLE SERVICE - PAYFAST INTERVENED WHEN PC LINK IGNORED ME.

I ordered an item from them on the 1st of October, on the 12th, I enquired because I hadn't received a confirmation email, nothing. It took two weeks and two emails to get someone to respond to me. Finally they said the item was going to be delayed, due to customs and shipping difficulties. I asked them to cancel the order and refund. They said they initiated the refund, but it could take up to 14 days. 14 days later, they're not responding to emails, again. Yesterday I called Payfast, and they confirmed that there wasn't a refund initiated on that transaction. I sent through proof of my conversations/emails with PC link and they sorted it out on my behalf. I received the refund within 24 hours from having gotten on the phone with Payfast. This was one of the most stressful online shopping experiences I have ever had and the lack of customer service, nevermind the half truths, lies, and being ignored for weeks on end, was enough to make me wish I never found their website! My advice is to stay away.