Terrible service. No response on order

placed an order 2 days ago. It was supposed to be a same day pick up in Midrand. As I ordered on the Sunday, I expected to pick up on Monday. I Made a two calls on Monday and in both cases I would hold the line for an hour. In both cases the agent promised that I would receive a collection email soon and I will be able today's get my order. It was not the case. They closed and I sent an email. Still there is no response to my email. I called Tuesday again twice. In both cases, I held the line for over an hour. Only to get kicked out when I am first on line. The line says they have high call volume only when you have wasted an hour. I am so disappointed as a client. This is a waste of time and money. I have wasted 3 days if business and for me this means 2 days of money. I have lost over R200 on Airtime alone calling the stupid call center. Terrible service, calls go unaswree even after a 30min wait and no response via email. Now im ocncerened of they even have the items i requested.