TERRIBLE SERVICE AND NO COMMUNICATION

i ORDERED TABLET FOR MY GRANDDAUGHTER AND IT THE ORDER WAS CONFIRMED ON MY PHONE . THE DEVICE WOULD BE DELIVERED IN 20 DAYS I ORDERED ON THE 12/09/20 AND TODAY IS 29/10/20 AND NOT A WORD ALTHOUGH i HAVE SENT E MAILS AND WHY IS THE PHONE OFF NOW WE ARE LEVEL ONE ,