Struggling to get Refund

Struggling to get refund after order was cancelled.

Facts:

- Order placed in 10 Jan 2022 - No correspondence received until I physically visited the house on 24th Jan. Sent multiple emails no feedback. - Informed the order was missed and there is no stock. request refund, order was cancelled and told the refund was captured on system. - Contacted Paygate asking if the refund was processed, was told nothing seen on their end - 24th Jan - Dustin from Kyalami Branch informed the refund will be processed in 5 - 10 days. - 1 Feb - Dustin ***XX inform the refund was process and will inform accordingly. No feedback - 10 Feb - informed by Dustin ****** - All pay gate refund should reflect in the next 2-3 days. There was a slight delay caused to technical errors on the back-end portal which have been resolved - 14th Feb - Dehan ****** informed of the following - I have spoken to the accounts department and the refund confirmation will be sent no later than Wednesday (16th Feb). The Lady from the accounts department that processes the refunds is unfortunately on sick leave and will be back on Wednesday. - To date I have sent numerous request on getting a refund and there has been no feedback.