HL
Hamish L
1 reviews | Active since Jun 2016
04 Sept 2019, 10:34
Steer clear of this company
I had to wait 20 days with not one bit of feedback from them. I sent an email querying my order only for them to now tell me it has been canceled because they keep on shifting their ETA. They could have informed me that they where having issues, then I could have made alternative arrangements, instead of them wasting my time waiting for an order that will never come through.
Helpful (0)
Replies (5)0
Replies (5)
Pc Link Computers's replyOfficial
04 Sept 2019, 10:44Hi Hamish,
We received your complaint.
Kindly note that the supplier informed us of a delivery date but later moved it. The moved ETA was still within the time frame that we have set out so there was no need to inform you of any delay's as there wasn't any at that stage.
We received your complaint.
Kindly note that the supplier informed us of a delivery date but later moved it. The moved ETA was still within the time frame that we have set out so there was no need to inform you of any delay's as there wasn't any at that stage.
Pc Link Computers's reply04 Sept 2019, 10:44
Official
Hi Hamish,
We received your complaint.
Kindly note that the supplier informed us of a delivery date but later moved it. The moved ETA was still within the time frame that we have set out so there was no need to inform you of any delay's as there wasn't any at that stage.
We received your complaint.
Kindly note that the supplier informed us of a delivery date but later moved it. The moved ETA was still within the time frame that we have set out so there was no need to inform you of any delay's as there wasn't any at that stage.
Pc Link Computers's replyOfficial
04 Sept 2019, 10:45When you requested an update, we followed up with said supplier who then informed us of another date change.
Please note that we only get updates on request. We relayed this information to you and believed that it was in the best interest to cancel the order and refund you.
Please note that we only get updates on request. We relayed this information to you and believed that it was in the best interest to cancel the order and refund you.
Pc Link Computers's reply04 Sept 2019, 10:45
Official
When you requested an update, we followed up with said supplier who then informed us of another date change.
Please note that we only get updates on request. We relayed this information to you and believed that it was in the best interest to cancel the order and refund you.
Please note that we only get updates on request. We relayed this information to you and believed that it was in the best interest to cancel the order and refund you.
Pc Link Computers's replyOfficial
04 Sept 2019, 10:47This was to avoid any issues going further as we were unable to fulfill the order in the stipulated time.
We sincerely apologize for the inconvenience but instead of making false promises decided the best course of action was to refund you your money as we are unable to fulfill the order.
We sincerely apologize for the inconvenience but instead of making false promises decided the best course of action was to refund you your money as we are unable to fulfill the order.
Pc Link Computers's reply04 Sept 2019, 10:47
Official
This was to avoid any issues going further as we were unable to fulfill the order in the stipulated time.
We sincerely apologize for the inconvenience but instead of making false promises decided the best course of action was to refund you your money as we are unable to fulfill the order.
We sincerely apologize for the inconvenience but instead of making false promises decided the best course of action was to refund you your money as we are unable to fulfill the order.
HL
Hamish L's updateReviewer Update
04 Sept 2019, 10:55So basically you don't communicate with your client unless they get hold of you. You will then cancel the order without finding out if your client would be willing to wait for it.
Thanks for wasting my time, I should have used Aliexpress from the beginning. So much for supporting local companies.
Thanks for wasting my time, I should have used Aliexpress from the beginning. So much for supporting local companies.
HL
Hamish L's update04 Sept 2019, 10:55
Reviewer Update
So basically you don't communicate with your client unless they get hold of you. You will then cancel the order without finding out if your client would be willing to wait for it.
Thanks for wasting my time, I should have used Aliexpress from the beginning. So much for supporting local companies.
Thanks for wasting my time, I should have used Aliexpress from the beginning. So much for supporting local companies.
Pc Link Computers's replyOfficial
04 Sept 2019, 13:03Hi Hamish,
The supplier in question is not reliable. We have therefore removed the product from our site.
We cannot request that a customer wait extended periods of time waiting on a product that may never come.
We cancelled the order to not waste your time further.
The supplier in question is not reliable. We have therefore removed the product from our site.
We cannot request that a customer wait extended periods of time waiting on a product that may never come.
We cancelled the order to not waste your time further.
Pc Link Computers's reply04 Sept 2019, 13:03
Official
Hi Hamish,
The supplier in question is not reliable. We have therefore removed the product from our site.
We cannot request that a customer wait extended periods of time waiting on a product that may never come.
We cancelled the order to not waste your time further.
The supplier in question is not reliable. We have therefore removed the product from our site.
We cannot request that a customer wait extended periods of time waiting on a product that may never come.
We cancelled the order to not waste your time further.