Slow after-sales service

PC Link computers is great when it comes to selling an item, but the after-sales service is running on a very slow pace.

I have purchased a Mygica android media center a year ago and was very happy with the device until it started interrupting the HDMI feed. The staff from PC Link was very helpful to get the device returned, but did not follow up once they sent it to the workshop.

I got my device back 3 weeks later with a note from the workshop saying they tested the device for 20 minutes and found no faults. (a reasonable mind would then think to test it a bit longer)

After I received my broken device back I contacted them again and while they were not able to give me a refund, they were willing to replace the device and I was happy with that response. I had to follow up again before they arranged the couriers, and that has been 3 weeks ago without any communication since.

I understand that PC Link Computers returns the device to their supplier, but I bought the device from them - not from their supplier. I expect the shop where I bought the device from to at least keep me updated on a regular basis, if it takes a few weeks before they receive an update I can understand that this might be out of their hands.

PC Link has always been very polite in their communication, my only problem is that I, as the client, has to continuously follow up and not much seems to happen from their end without 2 or 3 requests.

Hoping this review will increase the pace a bit...