********s who take your money and do not send your items

I purchased camera batteries and chargers from the PC Link Computers online shop. However, the items never arrived and I was promised a refund. However, I have been following up regularly for over 6 months and they keep saying that their accounts department has a backlog. But as there has been no refund, it now seems that PC Link Computers have no intention of refunding me. In essence, they have ****** my money. DO NOT PURCHASE FROM THEM. THEY ARE ********S