Refusing to Give a Refund to a Faulty Product, Ignoring Emails - SAPS ***** case to be logged.

I bought a Logitech mouse from PCLinkShop at the end of 2020 which presented a fault earlier this year. After sending it back for it to be checked I heard nothing from the support representative Garth Botha. After multiple follow-up emails and a visit to their offices (Which is in an absolutely disgusting state, a real *** sty!) they tried to say that the warranty only covered 1 year which contradicts their listing of the product. After this was shoved in their faces and they couldn't think of any other excuses, Garth Botha personally assured us that the refund process would be initiated. My bank details were sent and the reply was that the process would begin and may take up to 14 working days to be done. It is now 18 working days from his last email and I have still not received anything. I have been sending multiple follow-up emails a day now to get a response and Garth Botha keeps on ignoring me.

I am opening a SAPS case against PCLinkShop in the coming week for *****.