Refund frustrations, lack of communication

Tried to place an order for a laptop for my son for his schooling. Only when I phoned was I told by a Ryan that there was no stock and no replacement that I could pick in the same price range. I then asked if I could get a refund and sent my banking details to him like he asked. But still, nothing.

It was not until I spoke to a woman named Nataly, that my refund was done. I am shocked at how much I had to run after this person who promised me my refund, only to have someone else do it a week later.

I find this very shocking