Poor PC Link Computers service and refusal to refund for an order paid almost 3 months ago! Shocking!!

I have sent multiple emails requesting feedback on an order that was not delivered after 40 days on order. I asked the support adviser what my options were as the item wasn't delivered yet. I was given the option to receive a credit or wait to receive the item in approx 3 more weeks later - that was 3 weeks ago and meant that the order would have taken an additional 6 weeks to fulfill - IN OTHER WORDS, there was NO guaranteed delivery.

See below, for the summary of my interactions: Hi Dehan,

Please advise on the status of this order?

1. Initial order was placed on the 22nd April. 2. I inquired about the delivery status on 17th June – 59days/39 working days between point 1 and 2 a. I received feedback on the 21st June, with an ETA of third week July, and I was asked if I was willing to wait for the stock? 3. I advised that was rather disappointing. And requested, what my options were, a full refund of R2449.00 or wait another month ++ for delivery? a. I received feedback on the 22nd June asking - Kindly advise if you would be willing to wait for the stock or would you prefer we process a refund for the stock b. 4. I responded on the 22nd June that - I think a refund would be a better option please? a. I received feedback on the 22nd June - Kindly note that we will forward your request to the accounts department and revert back to you as soonest 5. On the 28th June, I emailed my banking details with respect to the option provided to me initially for a full refund. 6. I resent a request for feedback on the 29th June – Response as below: a. b. I received feedback on the 29th June - Kindly note that we waiting for feedback from the accounts department regarding the refunds Once we receive feedback we will revert back to you as soonest I do apologize for the delay in this matter 7. Total number of days from 17th June to 06th July 2021 – 80days/54 working days 8. Total number of days from 17th June to 09th July 2021 – I made an error with point 7 above – its 79days/55 working days

Would appreciate urgent attention to resolving this issue?

Thanks Gareth

From: Dehan Williams (Support) <***>

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Its such a shame! I have been buying from them for many years - I just want two things from them: 1. My refund for the ordered item 2. The return of my warranty swap out of a 512gb ADATA SX8200Pro SSD drive

Also, its terrible when you have to request for feedback from a supplier you ordered and paid up front for no service and no feedback/responses to emails.

I have NO further confidence with PC Link Computer and will not buy from them further! Also, the fact that they have procured additional warehouse/office space in Midrand, yet their service delivery and poor customer service has actually decreased further, i am VERY scared that they have taken my money and run!