pclinkshop.co.za - Terrible service

On 14 May 2020 I placed an order for a hard disk drive with PC link computers and my bank account was debited for R1,307.00. Other than the initial email confirming the order I received no other feedback from them. On June 8, 2020 I sent them an email requesting a status update on delivery and received the following response: ________________ Good day. Please note that the supplier keeps on moving the ETA for the stock. This either means that they do not have stock, or can not import the stock to SA Therefore we will be processing a refund. I do apologies for the inconvenience caused

Kind Regards.

______________

My issue is that PC link shop had my money for almost a month without informing me that there is an issue with stock. Why was the product available on the website if their suppliers don't have stock? They also refuse to send me an alternative product with the same specification. This is terrible business practice. How many clients money do they hold onto, collecting interest, without actually delivering the product that the customer has paid for? I strongly believe that PC link shop is simply doing a drop ship from China. If that is the case I could have ordered it from China myself. But customers rather use local suppliers to ensure that they receive their products and expect suppliers to be accountable once you have handed money over to them. I understand that we are in a covid crisis, but if anything, that is more reason not to keep someones hard earned money for so long without delivering what they have paid for or providing feedback. I could have simply have gotten the disc somewhere else if they had been upfront with me. That would have saved me a months delay. Now I still need to wait for them to process my refund before I can actually purchase the hard disk that I needed a month ago.

Lesson learnt I guess. PC link shop/computers, you have lost a customer forever.

If there was a zero rating, that's what you would have gotten from me.