JL
Jacques L
1 reviews | Active since Jun 2021
27 Jul 2021, 09:29
pclinkshop.com, the .com version of "Pc Link Computers .co. za" ..AVOID THEM!!!!
pclinkshop.com, the .com version of "Pc Link Computers .co. za" I've been waiting 4 months now for my "BLEE 60 in 1 Classical Arcade Game PCB" with "Shipping (Shipping to SA Address Estimate 10- 20 Working Days)" ....you cant phone them and when you email them, they reply with "we will revert back to you" and apologies!!... I find it very sad, I do support everyone but this is uncool and its my first time dealing with something like this...when you email them, they do email you back, but pointless... but overall 0 star for my shopping experience....and when you ask them ANYTHING related to your order, they don’t know...they are clueless!! there seem to be bad communication between staff, one told me months ago, my product arrived and that they are processing my order....nope, they got confused... while I’m busy getting happy for nothing! and asking for a refund and I’m also having issues with this!!! waiting and wating.... they should just close down already...
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Replies (5)JL
Jacques L's updateReviewer Update
27 Jul 2021, 09:39That product I wanted to buy, says now "BLEE 60 in 1 Classical Arcade Game " IN STOCK At Supplier , Delivery Is Estimated 15 - 25 Working Days ...........suuuuuuuuuuure!!!!...... wink wink....sarcasm!!!
JL
Jacques L's update27 Jul 2021, 09:39
Reviewer Update
That product I wanted to buy, says now "BLEE 60 in 1 Classical Arcade Game " IN STOCK At Supplier , Delivery Is Estimated 15 - 25 Working Days ...........suuuuuuuuuuure!!!!...... wink wink....sarcasm!!!
Pc Link Computers's replyOfficial
27 Jul 2021, 09:42Hi Jacques.
my apologies for the lack in communication from our side.
A refund has been requested.
you will be receiving the confirmation shortly.
you will also receive a email explaining the refund process and the timeframe for the payment to reflect.
my apologies for the lack in communication from our side.
A refund has been requested.
you will be receiving the confirmation shortly.
you will also receive a email explaining the refund process and the timeframe for the payment to reflect.
Best regards,
Pc Link Computers's reply27 Jul 2021, 09:42
Official
Hi Jacques.
my apologies for the lack in communication from our side.
A refund has been requested.
you will be receiving the confirmation shortly.
you will also receive a email explaining the refund process and the timeframe for the payment to reflect.
my apologies for the lack in communication from our side.
A refund has been requested.
you will be receiving the confirmation shortly.
you will also receive a email explaining the refund process and the timeframe for the payment to reflect.
Best regards,
JL
Jacques L's updateReviewer Update
27 Jul 2021, 09:43My status on my refund @ Jul 15, 2021, 10:31 GMT+2 Kindly note refunds can take up to 7-10 working days to reflect
status on my refund @ Jul 26, 2021, 11:41 GMT+2 Kindly note that we waiting for feedback from the accounts department regarding the refunds
status on my refund @ Jul 26, 2021, 11:41 GMT+2 Kindly note that we waiting for feedback from the accounts department regarding the refunds
JL
Jacques L's update27 Jul 2021, 09:43
Reviewer Update
My status on my refund @ Jul 15, 2021, 10:31 GMT+2 Kindly note refunds can take up to 7-10 working days to reflect
status on my refund @ Jul 26, 2021, 11:41 GMT+2 Kindly note that we waiting for feedback from the accounts department regarding the refunds
status on my refund @ Jul 26, 2021, 11:41 GMT+2 Kindly note that we waiting for feedback from the accounts department regarding the refunds
Pc Link Computers's replyOfficial
27 Jul 2021, 09:56Hi Jacques.
Kindly note that as a online store, we do not keep stock on hand.
The stock is kept by the suppliers, as per the www.pclinkshop.com website, the stock is imported from the US.
All the items on our pclinkshop.com website is import items, hence the delivery timeframe.
Unfortunately import items are subject due to delays depending on the customs clearance.
Therefor the delivery timeframe is only a estimation and not a guarantee.
Kindly note that as a online store, we do not keep stock on hand.
The stock is kept by the suppliers, as per the www.pclinkshop.com website, the stock is imported from the US.
All the items on our pclinkshop.com website is import items, hence the delivery timeframe.
Unfortunately import items are subject due to delays depending on the customs clearance.
Therefor the delivery timeframe is only a estimation and not a guarantee.
Best regards,
Pc Link Computers's reply27 Jul 2021, 09:56
Official
Hi Jacques.
Kindly note that as a online store, we do not keep stock on hand.
The stock is kept by the suppliers, as per the www.pclinkshop.com website, the stock is imported from the US.
All the items on our pclinkshop.com website is import items, hence the delivery timeframe.
Unfortunately import items are subject due to delays depending on the customs clearance.
Therefor the delivery timeframe is only a estimation and not a guarantee.
Kindly note that as a online store, we do not keep stock on hand.
The stock is kept by the suppliers, as per the www.pclinkshop.com website, the stock is imported from the US.
All the items on our pclinkshop.com website is import items, hence the delivery timeframe.
Unfortunately import items are subject due to delays depending on the customs clearance.
Therefor the delivery timeframe is only a estimation and not a guarantee.
Best regards,
JL
Jacques L's updateReviewer Update
27 Jul 2021, 10:58hence the "IN STOCK At Supplier , Delivery Is Estimated 15 - 25 Working Days " absolutely false information anyway... and hench your Tel *** below each email and on website that if you phone it, voice message saying, "pclink will only be available via email".....
but yet it took you 4 months+ and still nothing, no email saying we cant get ahold of it or do you want a refund maybe, or anything, just sorry sorry.... just nothing useful from your side........there is no excuse for this!!... I've imported/bought products via normal postage mail from ebay even, that took me 6 weeks from china and imported stuff myself from everywhere in the world before that took faster then 2months! ...it took a couple of weeks... if you cant get a product, remove it from you site! and first check stock/availability from your supplier like any normal online shop because payment....
and your chat bot is useless!!
Now after my reviews on hellopeter today as last resort and your replies to it, now all of the sudden you all woke up and working on my refund full force and I just got that email from payfast(@10:08AM) asking for my banking details for refund..(that email "You will receive a email confirmation" that was told to me on the 15th July)... I know how payfast works buddy! Ive used them for many years......it takes a couple of minutes, so you clearly just did nothing! ...from 15 July until now today before 10:08AM, after the request was send to payfast by your department like in just now! at 10AM-ish...
was it out of spite? lazy? just coz you dont care!!? ..... :(
Payfast emailed: just now @10:42AMPlease note that these funds could take between 2-3 business days to reflect back into your account.
Refund sorted, payment created by payfast....
Now we done..... good luck!!!
but yet it took you 4 months+ and still nothing, no email saying we cant get ahold of it or do you want a refund maybe, or anything, just sorry sorry.... just nothing useful from your side........there is no excuse for this!!... I've imported/bought products via normal postage mail from ebay even, that took me 6 weeks from china and imported stuff myself from everywhere in the world before that took faster then 2months! ...it took a couple of weeks... if you cant get a product, remove it from you site! and first check stock/availability from your supplier like any normal online shop because payment....
and your chat bot is useless!!
Now after my reviews on hellopeter today as last resort and your replies to it, now all of the sudden you all woke up and working on my refund full force and I just got that email from payfast(@10:08AM) asking for my banking details for refund..(that email "You will receive a email confirmation" that was told to me on the 15th July)... I know how payfast works buddy! Ive used them for many years......it takes a couple of minutes, so you clearly just did nothing! ...from 15 July until now today before 10:08AM, after the request was send to payfast by your department like in just now! at 10AM-ish...
was it out of spite? lazy? just coz you dont care!!? ..... :(
Payfast emailed: just now @10:42AMPlease note that these funds could take between 2-3 business days to reflect back into your account.
Refund sorted, payment created by payfast....
Now we done..... good luck!!!
JL
Jacques L's update27 Jul 2021, 10:58
Reviewer Update
hence the "IN STOCK At Supplier , Delivery Is Estimated 15 - 25 Working Days " absolutely false information anyway... and hench your Tel *** below each email and on website that if you phone it, voice message saying, "pclink will only be available via email".....
but yet it took you 4 months+ and still nothing, no email saying we cant get ahold of it or do you want a refund maybe, or anything, just sorry sorry.... just nothing useful from your side........there is no excuse for this!!... I've imported/bought products via normal postage mail from ebay even, that took me 6 weeks from china and imported stuff myself from everywhere in the world before that took faster then 2months! ...it took a couple of weeks... if you cant get a product, remove it from you site! and first check stock/availability from your supplier like any normal online shop because payment....
and your chat bot is useless!!
Now after my reviews on hellopeter today as last resort and your replies to it, now all of the sudden you all woke up and working on my refund full force and I just got that email from payfast(@10:08AM) asking for my banking details for refund..(that email "You will receive a email confirmation" that was told to me on the 15th July)... I know how payfast works buddy! Ive used them for many years......it takes a couple of minutes, so you clearly just did nothing! ...from 15 July until now today before 10:08AM, after the request was send to payfast by your department like in just now! at 10AM-ish...
was it out of spite? lazy? just coz you dont care!!? ..... :(
Payfast emailed: just now @10:42AMPlease note that these funds could take between 2-3 business days to reflect back into your account.
Refund sorted, payment created by payfast....
Now we done..... good luck!!!
but yet it took you 4 months+ and still nothing, no email saying we cant get ahold of it or do you want a refund maybe, or anything, just sorry sorry.... just nothing useful from your side........there is no excuse for this!!... I've imported/bought products via normal postage mail from ebay even, that took me 6 weeks from china and imported stuff myself from everywhere in the world before that took faster then 2months! ...it took a couple of weeks... if you cant get a product, remove it from you site! and first check stock/availability from your supplier like any normal online shop because payment....
and your chat bot is useless!!
Now after my reviews on hellopeter today as last resort and your replies to it, now all of the sudden you all woke up and working on my refund full force and I just got that email from payfast(@10:08AM) asking for my banking details for refund..(that email "You will receive a email confirmation" that was told to me on the 15th July)... I know how payfast works buddy! Ive used them for many years......it takes a couple of minutes, so you clearly just did nothing! ...from 15 July until now today before 10:08AM, after the request was send to payfast by your department like in just now! at 10AM-ish...
was it out of spite? lazy? just coz you dont care!!? ..... :(
Payfast emailed: just now @10:42AMPlease note that these funds could take between 2-3 business days to reflect back into your account.
Refund sorted, payment created by payfast....
Now we done..... good luck!!!