PC LINK - Terrible customer service!!!! paid but no product
PC Link delivered the wrong product they promised the refund but are now ignoring calls and emails. terrible customer service
Helpful (0)
Replies (1)0
Replies (1)
Pc Link Computers's replyOfficial
13 May 2019, 15:13Good Day Matthew,
We have investigated this matter and would like to notify you on our findings.
You ordered a product with us on Friday and went to collect it at our suppliers, once you arrived at our suppliers you realized that it was the incorrect products as you wanted different products.
You then requested a credit note from the suppliers who are not allowed to give you one as they need to supply us with the credit note in order for us to refund you. While you were at our supplier, we received a phone call from them regarding the issue and we requested that you sign for non-collection and requested that you supply us with your banking details in order for us to refund you.
We promised you a refund which we have been waiting to assist you with, however you have not to date sent us your banking details and unfortunately we are not able to do refunds without banking details to transfer the funds too.
We have not been ignoring you in any way, we received an email from you this morning, however we work from the oldest emails to the newest in order to not let our customers over the weekend wait for responses.
All of our calls are recorded and if you would provide me with the number that you called us on then I will investigate the accusation of us ignoring your calls.
We have investigated this matter and would like to notify you on our findings.
You ordered a product with us on Friday and went to collect it at our suppliers, once you arrived at our suppliers you realized that it was the incorrect products as you wanted different products.
You then requested a credit note from the suppliers who are not allowed to give you one as they need to supply us with the credit note in order for us to refund you. While you were at our supplier, we received a phone call from them regarding the issue and we requested that you sign for non-collection and requested that you supply us with your banking details in order for us to refund you.
We promised you a refund which we have been waiting to assist you with, however you have not to date sent us your banking details and unfortunately we are not able to do refunds without banking details to transfer the funds too.
We have not been ignoring you in any way, we received an email from you this morning, however we work from the oldest emails to the newest in order to not let our customers over the weekend wait for responses.
All of our calls are recorded and if you would provide me with the number that you called us on then I will investigate the accusation of us ignoring your calls.
Pc Link Computers's reply13 May 2019, 15:13
Official
Good Day Matthew,
We have investigated this matter and would like to notify you on our findings.
You ordered a product with us on Friday and went to collect it at our suppliers, once you arrived at our suppliers you realized that it was the incorrect products as you wanted different products.
You then requested a credit note from the suppliers who are not allowed to give you one as they need to supply us with the credit note in order for us to refund you. While you were at our supplier, we received a phone call from them regarding the issue and we requested that you sign for non-collection and requested that you supply us with your banking details in order for us to refund you.
We promised you a refund which we have been waiting to assist you with, however you have not to date sent us your banking details and unfortunately we are not able to do refunds without banking details to transfer the funds too.
We have not been ignoring you in any way, we received an email from you this morning, however we work from the oldest emails to the newest in order to not let our customers over the weekend wait for responses.
All of our calls are recorded and if you would provide me with the number that you called us on then I will investigate the accusation of us ignoring your calls.
We have investigated this matter and would like to notify you on our findings.
You ordered a product with us on Friday and went to collect it at our suppliers, once you arrived at our suppliers you realized that it was the incorrect products as you wanted different products.
You then requested a credit note from the suppliers who are not allowed to give you one as they need to supply us with the credit note in order for us to refund you. While you were at our supplier, we received a phone call from them regarding the issue and we requested that you sign for non-collection and requested that you supply us with your banking details in order for us to refund you.
We promised you a refund which we have been waiting to assist you with, however you have not to date sent us your banking details and unfortunately we are not able to do refunds without banking details to transfer the funds too.
We have not been ignoring you in any way, we received an email from you this morning, however we work from the oldest emails to the newest in order to not let our customers over the weekend wait for responses.
All of our calls are recorded and if you would provide me with the number that you called us on then I will investigate the accusation of us ignoring your calls.