PC Link Shop Customer Service an Utter Embarassment

Order Number 184307

I'd placed my order on 28 January 2022 and after numerous follow ups on my delivery which should have been 2 to 5 days, to date nothing received nor have I received my refund of over R8000 for the appliance. After threatening legal and accessing their chat bot for action, on 28 February I had received an email stating my order was canceled and refund is being processed and I should receive it within 7 to 14 days, so I've assumed it would be counting from 28 February. A matter of this nature should have been attended to immediately but I'm still waiting for my refund. This type of treatment to a customer who has parted with hard cash and still not received goods, nor my refund is utterly disgusting to say the least. I've sent another email today asking for the CEO of the Company. No response as yet, so I wait with baited breath even though I've provided two cell numbers for them to contact me. No replies

The experience with pc linkshop as an online platform is the most horrific experience I have every had

Regards

Celeste

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