PC Link - Extremely poor service & non-existing refund

Ordered and paid for Chromebook on 7 December 2021. Got advised 2 weeks later that item is out of stock but that I can apply for refund. Online refund application done on 20 December 2021. Went into branch in Roodepoort beginning of February 2022 to be told refund request was only received towards end of January 2022 and that it will, at that time, take 7 to 14 days to refund. Numerous e-mails sent with very little replies back, here we are on the 9th of March 2022 already and still no refund has been processed. E-mails only say they will revert with feedback.