PC Link Computers non responsive and have lost my order

I have ordered in short succession 2 different orders from PC link on 10 (11071) and 13 (11180) Aug 2020. They would deliver no later than 20 working days. I received no updates or feedback from them until such time on 16 Sept 2020 when I started doing enquiry to Dehan on email. On the 17th of Set I was informed that order 11180 will be refunded and it was 7 days later. A major let down as I wanted to stock not the refund, but hey I got my money back.

As for order 11071 I was informed on the 7th of Oct stock is coming this week after I again had to ask, Then after another email asking for status on the 19th of Oct I was informed tracking says stock has been delivered to them but they can’t find it but they are looking for it. On the 29th of Oct more feedback after another query email says that fed-ex says it is delivered and they can’t find it and looking into it.

From this point on I have only experienced radio silence, numerous emails requests goes on-answered even those asking for a refund now. Their number is not connected due to Co-vid the message says and you are advised to email which in turn yields no results.

Can someone please help me here. Give me my stock preferably or refund me, but this cannot go on….

Worst online experience of my life and this says something as PC link Computers just de-throned Ali-Express (Also terrible)