Pathetic service

I placed my order on 17 February 2020 and I received an email stating that delivery within Gauteng take place within 1 to 3 days. Since I was travelling for the week, I put delivery address of my wife's workplace. A week later I'm back and to my surprise my order is not delivered! On 27 February I received an email stating my order is "fulfilled". This didn't make sense because according to me fulfillment of the order is when the ordered parcel is delivered to the consumer. I then sent an email to PC link computers querying the whereabouts of my order. I got an automated acknowledgement receipt. Later in the day I decided to call them. The call lasted for 15 min without anyone talking to me (on hold). Then I sent them another email telling them how pathetic they are. They seemed unbothered. Then today I checked my email and I came across a consignment email from Fast Couriers with tracking number. I tracked my order from their website and noticed that they tried to deliver my order but there was a problem. I then called them to find out what was the problem. It turned out my wife's workplace address was spelled incorrectly and they had incorrect numbers on their system, hence a failed delivery! What put me off is the silence of PC link computers. They could have answered my query. It seems once they receive the money they don't care whether you get your order or not. Secondly it seems there is no communication between PC link computers and the delivery company. This is pathetic service to put it mildly. It's the first and last time I will them.