Non-existing after-sales service, delaying warranty and refund claims until it's too late.

I ordered a mygica media center from PC link computers in September 2017, and returned it initially in May 2018 as the device was malfunctioning.

Apart from the fact that there is no sense of urgency from PC link and feedback only comes when the customer (repeatedly) asks for it, PC link's answer was that the device was fine. They've tested it for 20 minutes.

I returned the device two more times since then, each time feedback was only provided when I asked for it and each time I lost the device for 2 to 4 months before it was returned.

The latest story is that because I purchased the device so long ago I cannot claim a refund or replacement device - even though my initial return was well within the warranty period. The refund, which a lady called Natalie mentioned telephonically once, can also not be processed.

I highly recommend any potential customer to not go with PC Link, as their prices might be okay but their after-sales service is non-existing.

During my struggle i communicated to Natalie, and later to Ruan.