Non-Existent Delivery With No Refund

Absolutely terrible service and communication! I placed an order on June 27th and followed up on July 19th only to be told that the supplier no longer has my item. Was told I would be refunded and am STILL waiting. a) If the supplier was no longer going to deliver the product WHY did nobody let me know??? b) How can it take A MONTH to pay back a customer. You owe me close to R2000. I am DISGUSTED by the service I have experienced!!!