No service for R1 144.00

Good day,

I order a Xbox One S cooling stand from Pc Link Computer. I placed the order on the 7th Feb, the order states that the shipping etc. will take an estimate of 10-20 working days. On the 16th l emailed their support email provided on their site regarding the status of the order not changing and remaining the same from order date (07/02) to the date I sent the email (16/02). After I asked to cancel my order on the 26/02 seeing I am not receiving a response or service. Someone from Pc Link Computers finally responded to my email only on the 26/02 informing me the ETA of the parcel would be the second week in March and that if I cancel my order I will be charged with the shipping fee and handling fee.

On the 13/02 I sent an email again asking if the stock has arrived as it is the second week in March as that someone from Pc Link Computers told me. The person from from Pc Link Computers only responded to my email 15/01 informing me that they have not yet received stock and will inform me when it does.

On the 30/02 I asked the someone from Pc Link Computers to update me regarding the status my order, the person rep**** on the 31/03 with the exact (like a generic answer, to the last word the email was exactly the same) email of the 15/03 was sent to me. I informed him that I do not appreciate the generic email on the 31/02, he rep**** on the 01/04 that he will follow up and inform me. On the 08/04 asked him if he has an answer for me and he yet again sent a generic reply on the 08/08, the email that he sent was the exact email that he sent to me on the 01/04.

From the 07/02 to 13/04 it has been 43 working days, today being the 44nd working day that I have not received my order worth R1 144.00. I have not had their full co-operation helping me and their order terms and conditions has not been met regarding estimate delivery time or any change thereof has not been communicated to me.

Regards, Unhappy Customer