No response

I am at my wit’s end trying to get hold of someone. A day after requesting that my order be cancelled and I be fully refunded, I was copied on an email to their support email address by Michelle Fiandeiro confirming that the refund should be processed. I was immensely grateful. Two weeks have since passed. I have sent many emails querying whether they require my banking details or the refund could successfully be processed to the card that I used. No response. Their phone line tells you to email. I would just like my refund please.