No joy on faulty power supply OR refund after 77 days.

I had purchased a power supply which was DOA (Dead On Arrival). Since I did not have time to wait for a replacement, I ordered another one. What a painful process it has been. It is now 77 days from the date I had sent the first email regarding this, and I still have not been refunded nor has the power supply been replaced. Maurice, the "Returns Manager" does not always read his emails or reply in a timely manner. At first, he said this power supply was purchased from takealot. This was NOT the case. Eventually, I came in contact with Ashleigh, at their supplier Syntech. She helped me sort this out, as there was a mix-up with the serial number. Not my problem, but because Maurice was so utterly unhelpful, I almost lost the full value of the power supply. Maurice made NO ATTEMPT WHAT SO EVER TO ASSIST. HE SIMPLY SAID IT WAS NOT PURCHASED FROM THEM EVEN THOUGH I HAVE AN INVOICE FOR THE SAID POWER SUPPLY FROM PC LINK COMPUTERS. Shame on you Maurice, I would give you a -10 (MINUS TEN) for customer service.