Never have I ever!!!

Never have I ever seen such blatant bad service! Sold me a very expensive ups with same day collection, drove 65km to get to their office only to find out that they had already sold the items, promising an immediate refund. 9 Days later and nothing was done. "You will have to wait 6 weeks for another unit..." HELL NO "please send us your banking details so we can log a refund" Are you ****ting me??? 9 days later??? An now again you need to wait for 5 days.... WORST COMPANY IN EXISTENCE