Horrible service and customer service.

I purchased a product on the 14th of October. When business day 20 arrived for my product to be delivered, I email them asking for an update. I was then informed the product is delayed and will only arrive possibly by end of November.

Now all of a sudden I am being told the maximum waiting period is 45 business days, and. if I want to cancel my order, I will be held liable for the shipping and handling fee.

My problem is that they initially told me in my confirmation email that the product will be delivered within 10-20 business days, not a maximum of 45 days.

Now they have switched of their phones due to remote working, and only handle emails, but it took them more than 48 hours to respond to a email.