MB
Merinda B
1 reviews | Active since Sept 2020
29 Oct 2021, 11:35
********** CLIENT SERVICE & FAILURE TO DELIVER GOODS
My order #25220 was confirmed and paid for on 23/09/2021. After more than 25 working days have passed with absolutely no feedback from PC Link Computers on the progress of my order, I had to initiate contact sending 2 separate feedback requests via email, because they are also not available via telephone (last email sent to PC Link Computers on 23/10/2021). Today is 29/10/2021 and I have yet to receive ANY feedback re the progress of my order.
I demand my money be refunded immediately.
WARNING: Be assured, PC Link Computers is not a business you want to do business with. STAY AWAY!!!
Helpful (0)
Replies (2)0
Replies (2)
Pc Link Computers's replyOfficial
02 Nov 2021, 09:44Good day Merinda.
Kindly note that the items that you ordered are medication.
Any medication imported from abroad needs to be cleared by customs and does get reviews by port of health, unfortunately we do not have control over the delays that arise during this process.
Kindly note that the items that you ordered are medication.
Any medication imported from abroad needs to be cleared by customs and does get reviews by port of health, unfortunately we do not have control over the delays that arise during this process.
Pc Link Computers's reply02 Nov 2021, 09:44
Official
Good day Merinda.
Kindly note that the items that you ordered are medication.
Any medication imported from abroad needs to be cleared by customs and does get reviews by port of health, unfortunately we do not have control over the delays that arise during this process.
Kindly note that the items that you ordered are medication.
Any medication imported from abroad needs to be cleared by customs and does get reviews by port of health, unfortunately we do not have control over the delays that arise during this process.
MB
Merinda B's updateReviewer Update
02 Nov 2021, 22:31You do, however, control communication with clients and managing their expectations at all times during the process, which you have failed to do on all fronts.
Insult to injury, the long-winded excuse you consider an appropriate response to my complaint speaks volumes - so much for taking ownership of your failures and providing a solution to the client.
I'm not interested in excuses for your incompetence!
What I should have had already was an apology for your failure to perform within standard international best business practice and proof of my refund.
I'm STILL waiting....
Insult to injury, the long-winded excuse you consider an appropriate response to my complaint speaks volumes - so much for taking ownership of your failures and providing a solution to the client.
I'm not interested in excuses for your incompetence!
What I should have had already was an apology for your failure to perform within standard international best business practice and proof of my refund.
I'm STILL waiting....
MB
Merinda B's update02 Nov 2021, 22:31
Reviewer Update
You do, however, control communication with clients and managing their expectations at all times during the process, which you have failed to do on all fronts.
Insult to injury, the long-winded excuse you consider an appropriate response to my complaint speaks volumes - so much for taking ownership of your failures and providing a solution to the client.
I'm not interested in excuses for your incompetence!
What I should have had already was an apology for your failure to perform within standard international best business practice and proof of my refund.
I'm STILL waiting....
Insult to injury, the long-winded excuse you consider an appropriate response to my complaint speaks volumes - so much for taking ownership of your failures and providing a solution to the client.
I'm not interested in excuses for your incompetence!
What I should have had already was an apology for your failure to perform within standard international best business practice and proof of my refund.
I'm STILL waiting....