Happy PC Link Computers Customer #168542

Okay I think it's good to share my experience with PC Link Computers.

Most of the frustrations is due to how their online shop work, basically when you give a company lot of money for a service, as humans we are already triggered to expect some kind of communication reassuring us that our order is in good hands, unfortunately there is no such communication from PC Link except the first email confirming the order, nothing about payment being successful etc, but the system certainly work and if you are patient (aka forget about it for 2 or 3 days) you will start seeing your order status changing on their website and eventually an email with the courier tracking number and soon the order at your door steps.

I think because of this lack of communications it has caused lot of chaos and they have literally given up on trying to address them and just let each customer make their own judgement and experience. But as far as my experience goes, when I made payment, I didn't see any email, I started worrying, I sent 1 email only to support which I did not receive any reply, so I came on hellopeter and I quickly realized there was a problem, but I managed to compose myself, let the system plays out (aka I literally understood that I lost my money and needed to live with it based on the reviews on here and google ratings but …..), but it turns out they actually work behind the scene and THEY ACTUALLY DELIVER!!!! so I am a HAPPY CUSTOMER.

I rate 4 because to get 5 stars they have to up their communication department, I understand they can't fix all these bad press mess, but they can at least create an automated system that send notifications (emails) with regards to the status of the order, at least that can reassure people like me.

Remember, the more angry emails you send to support, the more frustrated you get, the more admins you will put on the system, just chill and hopefully you will be as happy as I am.