Good Service, PRISTINE quality goods but flawed communication

so i feel that ONE unhappy experience is not enough to put a company to shame. and maybe not even 2.

i Give PC Link Computers a 4/5

Now Ive ordered 16 times from their website now to where i had my awesome service(Delivered within 28 HOURS) and then the little less awesome(Delivered within 13 days). My last order took a bit longer as parts needed to ordered from suppliers(Understandably) However the quality of the items are awesome and amazing. Communication however can be better between the staff and clients so they don't have to sit, wait, Wonder and worry to what is happening with the order.Being they don't have ANY phone line you can call, and their mail communication is not ideal. but all else taken into account....not bad...But getting a different delivery service over fastway will be a perfect change...of my 16 orders, Fastway took their sweet time on delivering my items to where they had possession of it for 5 days at a time. so that is my only 2 suggestions, more communication and someone else than fastway.

and id bet if communication is restored or improved on people will be more understanding.

just my 2 cents.

Kevin G