***** or Bad Service?

ordered CPU & RAM on 28/02/22 no delivery by mid March contacted CGSO (OMBUDSMAN) opened up a case against PC Link Garth sends a Refund notice on 23/03/22 saying the Refund can take 7 to 14 working days I told them this was unreasonable and they responded that I will receive Proof of Payment once their PAYGATE system is done with the processing of the REFUND...

It is now the 14th Working Day and I am still waiting on my REFUND

The OMBUDSMAN agent investigating this case gets cc'd in on all my emails to PC LINK. TODAY is the last day that I should be waiting for a refund. If they delay it further then this becomes blatant ***** instead of incredibly bad service