1 reviews | Active since Jun 2016
Extremely bad customer service
Purchased an item item last week, inquired about it again this week but no response. Asked me to send proof of payment so i did but no follow up again. tried calling yesterday but no one answers and it just says line is congested. Sent about 3 emails asking on the status but no reply. This is a pathetic company that treat returning customers like ****. Prices are competitive? yes.. is the extra money that you save from this place worth the wait and effort? NO! I do NOT recommend this company. Rather pay a bit more and get much better service and follow up.
We would like to confirm the following facts:
1) Your order was placed during the weekend 13/01/2018.
2) Proof of payment was received from Nedbank 15/01/2018 and your funds reflected in our FNB account 16/01/2017.
3) As per our Terms and Conditions, orders are processed once funds are cleared in our account. Your order was processed on Tuesday 16/01/2018, and your order status was updated on Wednesday 17/01/2018 at 16:31 with your tracking number for Fastway Couriers and scheduled for delivery 18/01/2018.
4) We received an email from you on Wednesday at 14:08 requesting your status update, as per point 3 your tracking number was updated on your order on Wednesday. As per your email received on Wednesday you stated: " I made payment last week" Your proof of payment from Nedbank clearly indicates date of payment as 15/01/2018.
5) Our lead time for deliveries in your area as per our Terms and Conditions is 2-3 working days after funds reflect. As your payment reflected on Tuesday and delivery is scheduled for Thursday we are within our lead time for delivery.
4) We received 1 email only before this post on Wednesday from you requesting an update and as per point 4 your order status was updated on the website on Wednesday at 16:31.
Best regards,
We would like to confirm the following facts:
1) Your order was placed during the weekend 13/01/2018.
2) Proof of payment was received from Nedbank 15/01/2018 and your funds reflected in our FNB account 16/01/2017.
3) As per our Terms and Conditions, orders are processed once funds are cleared in our account. Your order was processed on Tuesday 16/01/2018, and your order status was updated on Wednesday 17/01/2018 at 16:31 with your tracking number for Fastway Couriers and scheduled for delivery 18/01/2018.
4) We received an email from you on Wednesday at 14:08 requesting your status update, as per point 3 your tracking number was updated on your order on Wednesday. As per your email received on Wednesday you stated: " I made payment last week" Your proof of payment from Nedbank clearly indicates date of payment as 15/01/2018.
5) Our lead time for deliveries in your area as per our Terms and Conditions is 2-3 working days after funds reflect. As your payment reflected on Tuesday and delivery is scheduled for Thursday we are within our lead time for delivery.
4) We received 1 email only before this post on Wednesday from you requesting an update and as per point 4 your order status was updated on the website on Wednesday at 16:31.
Best regards,