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Nkosikhona N

1 reviews | Active since Nov 2019

05 Nov 2019, 11:44

Do not order from pc link, they dont care about customers, they are arrogant

**** service, they sell stock that they dont have, made an order on the website needed 40 items, system said they have 32,i then ordered 30,3 days later im called to be told they actually have 20 and will refund the money for the 10, a day later im called again to be told, no actually the 20 that we have were already sold to another client so we will have to refund you your money in full, but we only do refunds on Wednesdays and you will probably get the funds a day later.A whole week lost were i could have bought from another supplier. WORST SERVICE

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Replies (8)
Pc Link Computers
Pc Link Computers's reply05 Nov 2019, 11:55
Official
Hi Nkosikhona,

Most online stores do not stock the stock at the offices.
This is how we are able to get better pricing.
We all source products from the same suppliers.
Our product list is directly linked to these suppliers.

Nowhere on our site will it tell you that we have X amount of units.
Pc Link Computers
Pc Link Computers's reply05 Nov 2019, 11:57
Official
This is due to the fact that the units in stock change very regularly, and due to having more than one supplier with the same products at different prices, having the amount of units available is just not possible.

We will be processing the refund as per your request.
Pc Link Computers
Pc Link Computers's reply05 Nov 2019, 11:58
Official
We tried to source the product for you from alternative suppliers to no avail as there is currently no stock for the item that you want within your requested time frame.

We apologize for the inconvenience caused.
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Nkosikhona N's update05 Nov 2019, 12:06
Reviewer Update
Unfortunately its either you are lying about how your system works or you just dont know how it works.

Go to your system and order 40 targus city gear and let me know if your system does not have a pink pop up message that says, you cant order that quantity we only have 20 remaining
Pc Link Computers
Pc Link Computers's reply05 Nov 2019, 12:26
Official
Hi Nkosikhona,

If there are 30 units in stock at the time of your ordering (with our suppliers) then it will go through.
Between the time of your order being placed, and your funds clearing in our accounts, this could have changed as the supplier may have received an order from another vendor.
Pc Link Computers
Pc Link Computers's reply05 Nov 2019, 12:27
Official
Also as stated above, if one supplier has 5 in stock at a specific price, then once those have been purchased, our system will then change to the next supplier (whose pricing is often more as our system displays the cheapest price available at the time)


NN
Nkosikhona N's update05 Nov 2019, 12:28
Reviewer Update
I was responding to you saying that no where in your system does it say x amounts of units available,which is a lie.
Pc Link Computers
Pc Link Computers's reply05 Nov 2019, 12:29
Official
Please note that all online stores as well as retailers (incredible connection, takealot etc) all use the same suppliers.
This means that stock available right now can be out of stock within the next couple of minutes.

We apologize, however, this is how it works.