Complaint

Hi, I ordered and paid for a laptop battery on 24 March 2021. I was told it would be 7 - 10 working days. After 3 months of follow ups, I asked to cancel the order. The cancellation was confirmed and on 20 July I would be told my Credit Card would be refunded in 7 - 10 days. Despite e-mailing I get the same response - which is we will investigate and revert. No revert. There is no phone number so you cant speak to anyone. Their Bot keeps saying they don't understand my question. I cant afford to just write off R1 600.00