1 reviews | Active since Sept 2012
Breach of contract/False Advertising/Worse attitude....
"TRUSTED SHOP??" Do not trust what you see from this company. I ordered a computer through PC Link via the Price Check website. Received a confirmation order. Now have been contacted by Paul to advise that this is NOT a new unit but a used unit. Even they did not know this until contacting their supplier - who should take responsibility and step up? Nowhere was this "minor detail" documented on the website of either Price Check or their own PC Link website. This is false advertising at its best. I have asked them to honour what I ordered, as a rightly expected new Unit and they have refused. PROCEED WITH EXTREME CAUTION. I am trusting that to restore customer experience and legitimate expectations that PC Link will reconsider this poor decision and turn what has been a most disappointing experience into a better one........
The spesific unit ordered was on special as an open box unit with warranty from our supplier which is why the price was half of the normal priced unit. We were not aware of this until we placed the order with our supplier. We contacted the client immediately after learning the unit is an open box unit to confirm if the client still wanted to proceed with the order. We cancelled the order after contacting the client and immediately requested Payfast to reverse funds back to the client. It happens that suppliers run specials like this on open box units which is why the client was contacted prior to finalising the order to confirm the unit is an open box. We believe in running our business on the basis of honesty. We could have sent the unit to the client without confirming that it is an open box unit if we were not pedantic about honesty and integrity. But that is not how we run our business.
The spesific unit ordered was on special as an open box unit with warranty from our supplier which is why the price was half of the normal priced unit. We were not aware of this until we placed the order with our supplier. We contacted the client immediately after learning the unit is an open box unit to confirm if the client still wanted to proceed with the order. We cancelled the order after contacting the client and immediately requested Payfast to reverse funds back to the client. It happens that suppliers run specials like this on open box units which is why the client was contacted prior to finalising the order to confirm the unit is an open box. We believe in running our business on the basis of honesty. We could have sent the unit to the client without confirming that it is an open box unit if we were not pedantic about honesty and integrity. But that is not how we run our business.
The spesific unit ordered was on special as an open box unit with warranty from our supplier which is why the price was half of the normal priced unit. We were not aware of this until we placed the order with our supplier. We contacted the client immediately after learning the unit is an open box unit to confirm if the client still wanted to proceed with the order. We cancelled the order after contacting the client and immediately requested Payfast to reverse funds back to the client. It happens that suppliers run specials like this on open box units which is why the client was contacted prior to finalising the order to confirm the unit is an open box. We believe in running our business on the basis of honesty. We could have sent the unit to the client without confirming that it is an open box unit if we were not pedantic about honesty and integrity. But that is not how we run our business.
The spesific unit ordered was on special as an open box unit with warranty from our supplier which is why the price was half of the normal priced unit. We were not aware of this until we placed the order with our supplier. We contacted the client immediately after learning the unit is an open box unit to confirm if the client still wanted to proceed with the order. We cancelled the order after contacting the client and immediately requested Payfast to reverse funds back to the client. It happens that suppliers run specials like this on open box units which is why the client was contacted prior to finalising the order to confirm the unit is an open box. We believe in running our business on the basis of honesty. We could have sent the unit to the client without confirming that it is an open box unit if we were not pedantic about honesty and integrity. But that is not how we run our business.