PS
Peter S
1 reviews | Active since Jan 2012
27 Jun 2018, 17:03
Bad service experience
I placed an order on the 26th of June 2018, payment was done via credit card. Every time I call to request feedback on the tracking details I am told that they cannot retrieve the information however on system it shows that the parcel has been dispatched. I sent e-mails requesting feedback regarding this but no reply, I am not sure how you can be able to place orders online but the information is not updated regularly so that I can be aware of what's happening with the delivery instead of calling. The tracking details were never sent even after they confirmed that the payment I made reflects in their account and that the order has been placed. First time using this coming but it is certainly the last time. The prices are cheaper than most companies but the frustration caused by the administration is not worth it.
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Pc Link Computers's replyOfficial
28 Jun 2018, 15:32Your order was placed on 26/06/2018 and was on board the delivery vehicle this morning 28/06/2018. As explained telephonically in-house drivers are used for some of our JHB/PTA deliveries which mean no tracking number can be provided by the warehouse for these deliveries. Gauteng deliveries can take up to 3 working days as per our Terms and Conditions. We are within the set delivery period.
Best regards,
Pc Link Computers's reply28 Jun 2018, 15:32
Official
Your order was placed on 26/06/2018 and was on board the delivery vehicle this morning 28/06/2018. As explained telephonically in-house drivers are used for some of our JHB/PTA deliveries which mean no tracking number can be provided by the warehouse for these deliveries. Gauteng deliveries can take up to 3 working days as per our Terms and Conditions. We are within the set delivery period.
Best regards,