Bad Service.

Do you really have to give them one star? they are not worth 1 star even. I place an order with them and waited 3 weeks before they confirmed they received the order and the payment. i have asked them if they know when the order will be delivered waited another 3 days just to get an answer back they have received the order and is busy processing the order. i waited a week until i contacted them again via mail because the telephones was non existent at the stage so all i had was mail. they again told me the order is processed, not answering my question at all. then almost a week later Mark called me and told me my order is damage they did not have any stock left of the item. i then asked im to change the order to another similar item. because they wanted me to pay more for the same item from one of the other suppliers witch i was not going to do as it was there *****-up and not mine i have also ask him if they could deliver within the same week and he told me it should be possible, this was Wednesday, Friday he emailed me and told me he did not order the item as he now require written notice to change the order. so i gave i'm the information he require. and now he refuses to answer my mails when i can expect the rest of my stock. this is now a week since and multiple mails still no answer, i have no option anymore, as there phones still not working and no coms from them.