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bjorn.stitch bjorn.stitch
1 reviews | Active since Nov 2016
18 Oct 2021, 21:39
Pc Link Computers
<div>I have used pc link for just under a year now, spent about R50K in the last 4 months with them, my first incident was when a item I ordered was out of stock, I had no way to call them no replies on my emails upon email eventually a month later I received my package. A second recent and still ongoing issues, I ordered 2 cctv cameras of which also arived late, my client did not want them no longer and the one was faulty. After numerous fights, reps telling me they wont send a courier I have to pay for a courier but I was still in my return time won that fight they collected the cameras. Had another fight to get them to do a return and a refund which they refused as well until I asked to be in touch with a manager. Now nearly a month after it was collected, no refund process, no return process no communication. I've sent about 6 email no reply at all. Something has to give, this company has no communication, there is no number you can call to actually speak to someone and emailing them is about a inch next to useless.</div>
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Replies (5)bb
bjorn.stitch bjorn.stitch's updateReviewer Update
20 Oct 2021, 09:42Two days later, PC Link said that my statements are false, BS and I got 30 plus email to prove it. Sending email to them every single day to 4 different email addresses until I get a response.
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bjorn.stitch bjorn.stitch's update20 Oct 2021, 09:42
Reviewer Update
Two days later, PC Link said that my statements are false, BS and I got 30 plus email to prove it. Sending email to them every single day to 4 different email addresses until I get a response.
Pc Link Computers's replyOfficial
26 Oct 2021, 14:39Good day.
You cancelled the order when after the stock was already dispatched to you.
You still accepted the stock from the couriers.
Further, it took another week to get the correct collection address.
Even in light of the above, your order was collected and credited.
You cancelled the order when after the stock was already dispatched to you.
You still accepted the stock from the couriers.
Further, it took another week to get the correct collection address.
Even in light of the above, your order was collected and credited.
Pc Link Computers's reply26 Oct 2021, 14:39
Official
Good day.
You cancelled the order when after the stock was already dispatched to you.
You still accepted the stock from the couriers.
Further, it took another week to get the correct collection address.
Even in light of the above, your order was collected and credited.
You cancelled the order when after the stock was already dispatched to you.
You still accepted the stock from the couriers.
Further, it took another week to get the correct collection address.
Even in light of the above, your order was collected and credited.
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bjorn.stitch bjorn.stitch's updateReviewer Update
26 Oct 2021, 19:35I do not sit and wait for a delivery vehicle I have other work to do so it was accepted by someone else.
Furthermore stop lying cause generally a collection is at standard at the same address it was delivered at.
I requested for the collection to be at a different address and it was in my first email that it was to be a different address, the person that worked with my request failed to read my email correctly and did not read that change of address, also I had to request more than once for my return to be processed since PC Link is absolutely amazingly prompt with replying to customer email if that not deleted from the system due to a ticket cleanup.
I have emails on emails to show all evidence.
I don't mind using PC Link, their prices are good but the service delivery is absolutely terrible. Get service delivery up to standard GET A DAMN PHONE LINE and I'll consider doing business with PC Link.
Furthermore stop lying cause generally a collection is at standard at the same address it was delivered at.
I requested for the collection to be at a different address and it was in my first email that it was to be a different address, the person that worked with my request failed to read my email correctly and did not read that change of address, also I had to request more than once for my return to be processed since PC Link is absolutely amazingly prompt with replying to customer email if that not deleted from the system due to a ticket cleanup.
I have emails on emails to show all evidence.
I don't mind using PC Link, their prices are good but the service delivery is absolutely terrible. Get service delivery up to standard GET A DAMN PHONE LINE and I'll consider doing business with PC Link.
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bjorn.stitch bjorn.stitch's update26 Oct 2021, 19:35
Reviewer Update
I do not sit and wait for a delivery vehicle I have other work to do so it was accepted by someone else.
Furthermore stop lying cause generally a collection is at standard at the same address it was delivered at.
I requested for the collection to be at a different address and it was in my first email that it was to be a different address, the person that worked with my request failed to read my email correctly and did not read that change of address, also I had to request more than once for my return to be processed since PC Link is absolutely amazingly prompt with replying to customer email if that not deleted from the system due to a ticket cleanup.
I have emails on emails to show all evidence.
I don't mind using PC Link, their prices are good but the service delivery is absolutely terrible. Get service delivery up to standard GET A DAMN PHONE LINE and I'll consider doing business with PC Link.
Furthermore stop lying cause generally a collection is at standard at the same address it was delivered at.
I requested for the collection to be at a different address and it was in my first email that it was to be a different address, the person that worked with my request failed to read my email correctly and did not read that change of address, also I had to request more than once for my return to be processed since PC Link is absolutely amazingly prompt with replying to customer email if that not deleted from the system due to a ticket cleanup.
I have emails on emails to show all evidence.
I don't mind using PC Link, their prices are good but the service delivery is absolutely terrible. Get service delivery up to standard GET A DAMN PHONE LINE and I'll consider doing business with PC Link.
Pc Link Computers's replyOfficial
27 Oct 2021, 16:21Hi.
The email that you received regarding the closing of your ticket does not indicate that we delete any emails.
Clients such as yourself do email our different email addresses at the same time.
If the query is resolved via another email address, we close the ticket on our support system.
This is the reason that the email does state that if you have not been assisted or the matter has been solved, we encourage you to send a new ticket in order for this to be attended to.
Not all our email addresses work on a ticket system.
The enquiry and support emails are the only emails that go through the ticket system.
Our phone lines have been disabled since the start of Covid.
When phoning our lines, we do explain that most of our staff is working remotely and does not have access to telephonic communication.
Therefore we only work via email.
You have also placed another order with us after the order mentioned in the above review.
The email that you received regarding the closing of your ticket does not indicate that we delete any emails.
Clients such as yourself do email our different email addresses at the same time.
If the query is resolved via another email address, we close the ticket on our support system.
This is the reason that the email does state that if you have not been assisted or the matter has been solved, we encourage you to send a new ticket in order for this to be attended to.
Not all our email addresses work on a ticket system.
The enquiry and support emails are the only emails that go through the ticket system.
Our phone lines have been disabled since the start of Covid.
When phoning our lines, we do explain that most of our staff is working remotely and does not have access to telephonic communication.
Therefore we only work via email.
You have also placed another order with us after the order mentioned in the above review.
Pc Link Computers's reply27 Oct 2021, 16:21
Official
Hi.
The email that you received regarding the closing of your ticket does not indicate that we delete any emails.
Clients such as yourself do email our different email addresses at the same time.
If the query is resolved via another email address, we close the ticket on our support system.
This is the reason that the email does state that if you have not been assisted or the matter has been solved, we encourage you to send a new ticket in order for this to be attended to.
Not all our email addresses work on a ticket system.
The enquiry and support emails are the only emails that go through the ticket system.
Our phone lines have been disabled since the start of Covid.
When phoning our lines, we do explain that most of our staff is working remotely and does not have access to telephonic communication.
Therefore we only work via email.
You have also placed another order with us after the order mentioned in the above review.
The email that you received regarding the closing of your ticket does not indicate that we delete any emails.
Clients such as yourself do email our different email addresses at the same time.
If the query is resolved via another email address, we close the ticket on our support system.
This is the reason that the email does state that if you have not been assisted or the matter has been solved, we encourage you to send a new ticket in order for this to be attended to.
Not all our email addresses work on a ticket system.
The enquiry and support emails are the only emails that go through the ticket system.
Our phone lines have been disabled since the start of Covid.
When phoning our lines, we do explain that most of our staff is working remotely and does not have access to telephonic communication.
Therefore we only work via email.
You have also placed another order with us after the order mentioned in the above review.
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bjorn.stitch bjorn.stitch's updateReviewer Update
27 Oct 2021, 17:01All I hear are excuses but never admit that you guys are wrong, man up and admit it. 95% of companies work from home during covid they all still have phone numbers and respond to clients email within a few hours. You guys you lucky if you get a email back in 3 days.
Bottom line, stop making excuses and blaming other things or people or a system for your wrongs and get things right, reply to emails since you don't have phone numbers.
I'm done with this useless conversation.
Yes I did place another order against my greater will please, please don't Muck that up I was told you have stock of it and it will deliver in the respective time.
Bottom line, stop making excuses and blaming other things or people or a system for your wrongs and get things right, reply to emails since you don't have phone numbers.
I'm done with this useless conversation.
Yes I did place another order against my greater will please, please don't Muck that up I was told you have stock of it and it will deliver in the respective time.
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bjorn.stitch bjorn.stitch's update27 Oct 2021, 17:01
Reviewer Update
All I hear are excuses but never admit that you guys are wrong, man up and admit it. 95% of companies work from home during covid they all still have phone numbers and respond to clients email within a few hours. You guys you lucky if you get a email back in 3 days.
Bottom line, stop making excuses and blaming other things or people or a system for your wrongs and get things right, reply to emails since you don't have phone numbers.
I'm done with this useless conversation.
Yes I did place another order against my greater will please, please don't Muck that up I was told you have stock of it and it will deliver in the respective time.
Bottom line, stop making excuses and blaming other things or people or a system for your wrongs and get things right, reply to emails since you don't have phone numbers.
I'm done with this useless conversation.
Yes I did place another order against my greater will please, please don't Muck that up I was told you have stock of it and it will deliver in the respective time.