AWFUL NON-SERVICE from PC Link Computers

i ordered a s****** cover (order#28716) from PC Link Computers on january 28 assuming they had the item in stock. soon after i paid R1331 online i got this message "We have received your payment and will be proceeding with your order. Please note that this is a import order from abroad and may be subject to delays. If the order has not been fulfilled within 20 working days, kindly notify us so that we can assist you with regards to where the product is and when it will arrive. "

on january 24, i followed up the order and got this response: "Kindly note that the supplier moved the ETA to the second week of March. Please advise if you would be willing to wait for the stock. I do apologize for any inconvenience caused."

i responded and asked them to cancel the order and refund my money. i have written several emails asking for a refund and tried to call their number listed online but there is nobody there, you are directed to contact them via email. some of my emails went unanswered. for those that have been answered the response is the same: "Kindly note that we will follow up with the accounts department and revert back to you as soon as possible. I do apologize for any inconvenience caused."

i complained and demanded specifics and the latest email i got from PC Link Computers on march 28 was slightly different: "Kindly note that we will follow up and revert back as soonest. I do apologize for any inconvenience caused."

so here i am; more than two months after placing an order, i do not have the item i ordered or my money and PC Link does not want to tell me when i shall get my money back.

i have given them a one star rating because that's the lowest you can rate anybody; if there was a possibility, i would have given them a minus zero star rating. AWFUL non-service and NEVER again will i order anything from these people.