TC
Trevor C

1 reviews | Active since Aug 2010

17 Jan 2022, 18:09

Not worthy to receive more business from me.

Absolutely terrible experience. Firstly, Prices as advertised online (Of which there is more than one website which is very odd) are not the prices that they sell to you for. I went in Saturday before last to buy the Brave Armadillo Gaming system as advertised on their site. I was told that they did not have a part but will see if they can get it, sent me a quote and I had to wait until Monday. Which I did only to find out that the price has gone up by around R1000 (as they had now updated their prices online). I decided against this and so went home and went to check online. On the site the Hades system was around the same price now with better specs. Being under the impression that all prices had been changed online now. I phoned the next day to order one. Guess what, same runaround of not sure if all the parts are available and the quote is sent, yet again the Price is roughly R1000 more. Highly annoyed now. I ordered this at the new price and waited for quite a while for details to be emailed to my wife to do the EFT. I asked if they could put in the all SATA cables as I wanted to add hard drives. I was told that a note was made and that the SATA cables will be ready in the system. I got the system the next day and was so excited. Open the case to put in my hard drives... only one SATA cable put in, but a cd with the drivers fort the motherboard were there (For those who dont know, Systems dont come with cd roms anymore). I phoned the sales person and asked why my SATA cables were not there and was told he did inform the techies, but, not to worry, he was working the next day (Saturday) and would personally bring them to my home after work. That never happened either. Totally P'ed off. I went to Matrix warehouse and asked for 2 SATA cables. the price was R59 each and when I asked them about the price online which was R19 each, they Gave it to me at R19 as per advertised online. Well done Matrix warehouse, you could teach PC international a thing or 2 about customer service. The only one who seemed efficient at PC International was the Receptionist who was on the ball every time I phoned. The one star is for her.

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