No service, nobody's problem

I submitted my Ipod for repairs to PC Centre, Winhoek, Namibia, purportedly an Apple Authorised Service Provider on 15 December 2014, as the screen did not want to turn on. <br> <br> They never contacted me and when I phoned (numerous times) to enquire as to progress someone always promised to check and phone back. Needless to say, no one ever did. I made several visits there and it was always some story about why they were not able to give me any feedback... the technician is not there... someone gave me the wrong information, the device is not ready yet... etc. Eventually they informed me that the device is irreparably damaged and that I will have to replace it. This, some 3 and a half months later, on 23 March 2015.<br> <br> I attempted to report the bad service to Apple, but I can't find any contact details or any indication where you can report bad service by an authorised service provider. <br> <br> It appears that Apple has such a good reputation, because there is no way to submit any complaints!