Worst After-Sales Service in Professional Industry

PayU is an online payment gateway provider and are supposed to be one of the best in South Africa.<br> <br> Unfortunately our company had to find out the hard way that PayU's sales department might be very good at selling their product but that the rest of the company struggles to deliver on what was promised.<br> <br> After the initial request for quotation, it only took 2 days for one of PayU's representatives to sit in our boardroom and sell us on their product.<br> <br> But since that day, (2 months later) our account has still not been setup. Both us, and our bank has supp**** PayU with all the information they require to activate our account more than 6 weeks ago, and even our developers have completed all development to launch our new service, but we can still not go live, because PayU has not yet entered the necessary information on our account that enables our customers to complete the payment process.<br> <br> Unfortunately there is not enough characters left for me to describe their incompetince in detail, however I can tell you it has been one problem after another.<br> <br> Worst of all: We received our first invoice from PayU. They expect us to PAY THEM for a service they have not even started giving us!