We can't get our money out of PayPal

We loaded PayPal as a payment gateway onto our online shop to make it easier for our US customers to pay. A US customer who has been trying for months to buy on line was finally able to pay for her order through this PayPal payment gateway but now we are struggling to get the money transferred from PayPal to our FNB acc.<br> We have spent 20 hours dealing with PayPal and FNB trying to resolve this issue and it is still not resolved. They now say we must wait 24 hours and try again.<br> How will this help?<br> Why must we struggle to get our money?<br> This is now also reflecting negatively on us as a business, as our customer's order will be delayed and she is desperate for her goods to be despatched, which we won't do until the money reflects in our account.<br> Is she going to believe that the reason her order is being delayed is because of PayPal's bad service?<br> How will this effect our relationship with her going forward?<br> How will we get our money from PayPal if no body is going to take responsibility. The consultants only know so much and won't transfer me to a technical person, we just don't know what to do.