TOTAL DISSATISFACTION WITH PAYPAL AND THEIR LACK OF RESPONSE

We have used Paypal for our business for a while. All of a sudden, we could not transact to send Paypal invoices to our students overseas. Paypal then said that I had to verify my ID. It did this no less than four times including uploading my ID Card (both sides) and my bar-coded SA ID book. I have e-mailed them no less than 6 times on the system and twice via normal e-mail. FNB even told me that Paypal does not answer their e-mails. When working through FNB Forex, when put through to Paypal Services, they are not able to help so transfer my call to the Paypal call centre. The call centre has an automated message stating that due to COVID-19, they are not operating. Once again, I remain totally dissatisfied. Paypal has a small amount that they received from a student who had paid the instalment on their fees, But no withdrawal of funds is possible until perhaps one day, Paypal decides to repond and attend to the matter. If this is happening to me in a matter which has been ongoing since the end of April 2020 without any response, I wonder how many other Paypal users have similar problems?