PayPal Sevice

Our NPO Baby Hope House has a PayPal Account linked to our Nedbank cheque account. We have created a FNB Banking profile (for the second time as the first one apparently became ******* after 2 years). I have linked our Debit Card to the PayPal account. I am able to log in to the PayPal FNB profile but after 3 months am still unable to withdraw funds from the PayPal account. When I call the telephone numbers given I am passed from Online Banking at FNB to PayPal and back again. So I tied to send an email and received the message "Sorry, we're unable to display this information. Please try again soon." I am at my wits end!! Thank you for your assistance. Lynne Pieterse