1 reviews | Active since Mar 2017
Paypal account limitations with no actual reason
I recently received a request from Paypal to update my details since i have exceeded the annual limit and that there was a limitation on my account. I then did so and i uploaded the required documents. I later received an email stating that they will not allow me to continue to use the account and will freeze the balance in my account for 180 days. I than contacted Paypal customer service who told that I am a threat to the security of the platform. I asked numerous questions and advised that I only receive funds into my account and transfer into my south african bank account and they are able to see any transactions performed. THey advised that the funds being deposited into the account constituted a transaction. I asked for the solution going forward. None provided. I asked questions concerning why paypal would hold onto a clients funds for 180 days if they wish to part ways. Paypal consultant was unable to answer my questions or provide reasons for wanting to close or shut down my account. Now if an international organisation like paypal can mistreat their clients this way, decide part ways without providing a reason and hold onto my money for 180 days without even telling me how the remaining balance will be sent to me then I am shocked at their audacity. Whether the customer service is outsourced or not there is a level of customer service that is required when your doing business on any level. I hope that Paypal can solve and correct this as soon as possible because when I had completed a search on their online forum I found I wasn't the only one experiencing this and I haven't found a single solved query regarding it. PayPal
