PalPal = Useless Organisation!!!!!

I had a Business Account and wanted to change to a personal account, but I had to close my business account and reopen a personal account but their open a new account doesn't work. I keep getting a pop-up message -- when I enter my mobile number to get the code -- that tells me that "we cannot complete your request and I must try again later". This has been going on since just before Christmas 2023. Their staff on their Facebook chat don't know what they are talking about and are useless!!!!