No customer service

After being asked to provide verification information, I was told I would receive communication in 2-3 business days. I never received this. I tried to email several times and received only automated replies. My account was then limited so I could no longer access the funds in my account. I then tried to phone on three separate occasions. I got passed from department to department and was finally put through to the limitations department where I have so far spent a total of about 1 hour and 45 minutes on two separate occasions holding with still no response and then my call was dropped. They have my money in their account and I can not access it and they are not willing or able to communicate with me regarding my problem.