No Customer protection

Dear E-bay and Pay pal Regarding: Case #PP-*** and PP-*** (Transaction ID: 4M054651D ********** K) Damaged item reported and outcome in sellers (who neglected) favour: · E-bay CLOSED A COMPLAIN AFTER 24hours. (we had to be happy with a damaged item, we paid full price for) · So we had to approach pay pal After hours on the phone and hours of our time, PayPal informed me as buyer that I have to courier all purchased items back tot the seller. Courier cost on me(buyer). Purchase cost versus courier cost: Purchase cost 131USD (4 items) Courier cost 57.15USD already paid to receive the product Courier cost 57.15USD to send the product back to the seller Total cost I will pay on courier for this purchase 114.30USD – and nothing to show for all the money because of the negligence of the seller · I have to send back my full purchase of 4 items although only 1 item are damaged. · This is my sons 17th birthday gift · I want to stipulate my consumer right in South Afica o I have the right to insist on a product that is 100% in working order § My son received this product damaged because of the sellers – result of sellers negligence when he packed the product o I have right to ask for replacement of the specific item that was damaged –at NO extra charges o No addition postage o No extra cost but what has been paid already · Currently BOTH PayPal and E-bay want me /my son to carry the cost for the sellers mistake and damaged item. · Then after all the cost- he still have to send back the full purchase (all 4 times only 1 is damaged) · I had to spend hours on the phone on my cost, to sort this out, but PayPal only pay back after I sent and paid the courier. · Who pays for my time and cost of the calls. we had to make peace with a damaged item