My son battles for 5 weeks to withdraw money from PayPal

I am writing this review on behalf of my son Vincent Charles O'Neill. He is battling for 5 weeks to withdraw money from PayPal. First he could not received a one time pin from PayPal because his cellphone number could not be changed on his profile. this resolved two weeks ago. The response he get from PayPal is that they are reviewing documents for the last two weeks now.