Lying to client about available funds

<p>The previous month my funds was available immediately for withdrawal and I ASKED the call centre agent why is this and she informed me that I have passed the new user requirements for money being witheld after long fights in the past about pending balances. Just the next month my money is not available for withdrawal and I am being told be another agent that I have not passed the new account user requirements AFTER I have copied the eamil into the message SHOWING her what the other agent said. You are a disgrace to the financial secgtor industry and you buy time with pathetic excuses over emails. I am so done with you!</p>